Patient Experience & Ambulatory Operations Coordinator

University of California, San Francisco; Redwood City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

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Job summary

UCSF Medical Center in Redwood City, CA, seeks an Ambulatory Practice Coordinator 3 to support day-to-day operations of the practice and serve as a friendly, public-facing representative of UCSF.

The PC 3 role focuses on coordinating administrative functions across clinical and management teams, ensuring efficient patient service and accurate, timely communication in outpatient care settings.

Responsibilities

• Managing CRM messages and telephone encounters
• Processing and coordinating referrals
• Managing APeX in-baskets
• Scanning, filing, and maintaining patient documentation
• Supporting authorizations and billing activities
• Facilitating communication among patients, providers, hospital staff, and departments
• Assisting with customer service recovery and intervention efforts
• Maintaining routine clerical operations and communications

Job description

UCSF Medical Center in Redwood City, CA, seeks an Ambulatory Practice Coordinator 3 to support day-to-day operations of the practice and serve as a friendly, public-facing representative of UCSF.

The PC 3 role focuses on coordinating administrative functions across clinical and management teams, ensuring efficient patient service and accurate, timely communication in outpatient care settings.