Ambulatory Practice Coordinator

University of California, San Francisco; Redwood City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

null

Job summary

UCSF Medical Center in Redwood City, CA, seeks an Ambulatory Practice Coordinator 3 to support day-to-day operations of the practice and serve as a friendly, public-facing representative of UCSF.

The PC 3 role focuses on coordinating administrative functions across clinical and management teams, ensuring efficient patient service and accurate, timely communication in outpatient care settings.

Responsibilities

• Managing CRM messages and telephone encounters
• Processing and coordinating referrals
• Managing APeX in-baskets
• Scanning, filing, and maintaining patient documentation
• Supporting authorizations and billing activities
• Facilitating communication among patients, providers, hospital staff, and departments
• Assisting with customer service recovery and intervention efforts
• Maintaining routine clerical operations and communications

Job description

Ambulatory Practice Coordinator 3 – Redwood City Specialty Care

UCSF Medical Center | Redwood City, CA

About UCSF Medical Center

As a patient-focused organization, UCSF Medical Center is dedicated to enhancing the health and well-being of people through exceptional patient care, research, and education. Achieving this mission requires a culture grounded in collaboration, excellence, leadership, and respect.

We seek faculty and staff who are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

About the Role

The Practice Coordinator 3 (PC 3) plays an important role in creating an exceptional experience for patients while supporting the day-to-day operations of the practice. As a key member of the administrative team and a public-facing representative of UCSF, the PC 3 works closely with administrative, clinical, and management teams to ensure efficient practice operations and responsive patient service.

This position supports a broad range of administrative functions, including:

• Managing CRM messages and telephone encounters
• Processing and coordinating referrals
• Managing APeX in-baskets
• Scanning, filing, and maintaining patient documentation
• Supporting authorizations and billing activities
• Facilitating communication among patients, providers, hospital staff, and departments
• Assisting with customer service recovery and intervention efforts
• Maintaining routine clerical operations and communications

The PC 3 consistently follows UCSF House and Telephone Standards and demonstrates sensitivity to the needs of patients, providers, and colleagues.

Successful candidates will be collaborative, adaptable, organized, and comfortable managing changing priorities. The PC 3 is expected to work independently, apply knowledge of practice operations to solve problems, prioritize competing needs, and facilitate complex administrative transactions.

Through excellent customer service and accurate, timely communication, this position directly contributes to an efficient outpatient care environment and a positive experience for our patients.

Please note: The Practice Coordinator 3 may be required to work at any UCSF campus based on operational needs and scheduling.

About Redwood City Specialty Care

The Redwood City Specialty Care Clinic is a surgical multi-specialty practice serving both adult and pediatric patients. Specialties include:

• Orthopedics
• Urology
• Otolaryngology – Head and Neck Surgery
• Audiology

Our Redwood City Orthopedic team is part of UCSF Orthopedics, a leading center for advanced musculoskeletal care. The team provides expert diagnosis, treatment, and rehabilitation for patients with a wide range of orthopedic conditions.

Staffed by renowned faculty physicians, the practice delivers personalized, evidence-based care while utilizing advanced techniques and technologies to optimize patient outcomes. In addition to clinical excellence, our faculty are committed to advancing orthopedic research, educating the next generation of specialists, and improving musculoskeletal health for diverse communities.