Patient Experience Ambassador: Access & Scheduling

Tocamd; Daytona Beach (FL); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Continuing education reimbursement

Résumé du poste

The Orthopedic Clinic is seeking an upbeat and energetic Patient Access Specialist to join our team in Daytona Beach, FL. You will be the first point of contact for patients, physicians, and vendor partners, ensuring accurate scheduling and clear communication.

You will verify insurance, explain financial policies, collect balances when needed, and guide patients through pre-visit preparations. The role requires strong customer service, problem solving, and attention to detail in a medical

Qualifications

• Minimum of High School Diploma.
• Previous call center and/or customer service experience, preferably in medical/healthcare setting.
• Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena.

Responsabilités

• Answers phones and handles calls in professional, efficient, and friendly manner.
• Accurately enters, add, and updates insurance information into AthenaNet
• Performs initial insurance eligibility and verification
• Informs patient of financial policies and procedures
• Attempts to collect any outstanding balances and makes payment plan arrangements.
• Informs patients of any pre-appointment preparations, required documentation for appointment, arrival time, photo ID, insurance card, and list of medications.
• Handles calls from outside entities regarding the coordination of patient
• Obtains pertinent information for hospital consults, routes accordingly to on-call provider, and follows up to ensure consult has been completed
• Covers for other staff at the front desk as asked, including coverage at other locations

Connaissances

Customer service

Communication

Organization

Formation

High School Diploma

Outils

AthenaNet

EHR software

Description du poste

The Orthopedic Clinic is seeking an upbeat and energetic Patient Access Specialist to join our team in Daytona Beach, FL. You will be the first point of contact for patients, physicians, and vendor partners, ensuring accurate scheduling and clear communication.

You will verify insurance, explain financial policies, collect balances when needed, and guide patients through pre-visit preparations. The role requires strong customer service, problem solving, and attention to detail in a medical