Patient Experience Ambassador

ohiohealth; United States; On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors, and physicians. The role involves guiding visitors, facilitating communication, and advocating for timely admissions while maintaining confidentiality.

The position operates in a hospital setting with a shift pattern including mornings and weekends, supporting Guest Services and Ambassadors. Strong communication and conflict-resolution skills are essential.

Qualifications

• High School or GED (Required)
• Minimum two years of experience in a consumer advocacy or service role.
• Communications, Public Relations, Social Sciences, or health-related field; equivalent experience may be considered.

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary
• 15% Responding to special needs and ensuring needs are being met
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• 5% Answers multi-line phone and transfers callers to appropriate patient room or other location
• 15% Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors, and physicians. The role involves guiding visitors, facilitating communication, and advocating for timely admissions while maintaining confidentiality.

The position operates in a hospital setting with a shift pattern including mornings and weekends, supporting Guest Services and Ambassadors. Strong communication and conflict-resolution skills are essential.