Patient Experience Advocate

Berger Health System; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding service to patients, families, visitors and physicians. The role involves facilitating information flow, acting as a patient advocate, and resolving concerns while maintaining confidentiality.

The position includes greeting, directions, and escort duties, with a 40-hour work week in a hospital setting. Responsibilities also include answering phones, coordinating with staff, and ensuring lobby and information desk

Qualifications

• Minimum High School or GED required.
• Knowledge of conflict resolution, interpersonal communication, diversity training, and hospital operations.
• Public relations or health-related communications experience is a plus.

Responsibilities

• Provide exceptional customer service to patients, families, visitors and staff while maintaining confidentiality.
• Facilitate communication between patients, families and hospital staff; act as patient advocate to resolve delays and issues.
• Answer multi-line phone and guide visitors; give directions and escort when needed; assist with wheelchairs and escort duties.

Skills

Communication

Customer service

Conflict resolution

Interpersonal skills

Diversity awareness

Education

High School or GED

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding service to patients, families, visitors and physicians. The role involves facilitating information flow, acting as a patient advocate, and resolving concerns while maintaining confidentiality.

The position includes greeting, directions, and escort duties, with a 40-hour work week in a hospital setting. Responsibilities also include answering phones, coordinating with staff, and ensuring lobby and information desk