Patient Experience Advocate

OhioHealth Mansfield Hospital; Marion, Northern (OH, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

OhioHealth Mansfield Hospital seeks a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors, and physicians, while maintaining confidentiality and facilitating communication with staff.

The role emphasizes patient advocacy, problem resolution, and efficient handling of admissions delays, with a day shift and a 40-hour workweek in the Guest Services and Ambassadors department. Equal opportunity employer.

Qualifications

• High School diploma or GED is required.
• Knowledge of conflict resolution and interpersonal communication.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding location, condition, and treatment progress while maintaining confidentiality.
• Communicating between patient, family and hospital staff.
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary.
• Responding to special needs and ensuring needs are being met.
• Greeting, directing and escorting visitors/patients, assisting with wheelchairs when necessary.
• Answering multi-line phone and transferring callers to appropriate location.
• Overseeing functions of information desks and lobbies including cleanliness and order of areas.

Skills

Customer service

Communication

Conflict resolution

Interpersonal communication

Diversity training

Medical terminology

Education

High School or GED

Job description

OhioHealth Mansfield Hospital seeks a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors, and physicians, while maintaining confidentiality and facilitating communication with staff.

The role emphasizes patient advocacy, problem resolution, and efficient handling of admissions delays, with a day shift and a 40-hour workweek in the Guest Services and Ambassadors department. Equal opportunity employer.