Patient Experience Ambassador

Baptist Health; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career growth

Health and wellness resources

Wellness program to reduce deductible

Tuition reimbursement

Job summary

Baptist Health in the United States is seeking a Patient Experience Concierge to be the first point of contact for patients and families. This role connects patients to accurate information, greets visitors, and coordinates with departments to ensure a positive first impression.

Responsibilities include facilitating smooth patient flow, resolving issues, and maintaining excellent service standards while collaborating with clinical staff.

Qualifications

• Minimum required experience less than 1 year.
• High School Diploma, Certificate of Completion, GED, or equivalent training or experience required.
• Bilingual (English & Spanish), computer knowledge and proficiency in Microsoft Office Outlook and Excel.
• Previous experience in customer services preferred.

Responsibilities

• Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs.
• Responsible for connecting patients/family with accurate information.
• Maintain relationships with supporting departments.
• Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees.
• Acknowledges, greets and assists visitors.
• Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.
• Uses strong communication skills to serve as liaison between patient, family and clinical staff.
• Seeks a satisfactory and expedited solution to a complaint, problem, or special need.
• Coordinates patient and guest services for reception area.

Skills

Bilingual English/Spanish

Customer service

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Excel)

Job description

Baptist Health in the United States is seeking a Patient Experience Concierge to be the first point of contact for patients and families. This role connects patients to accurate information, greets visitors, and coordinates with departments to ensure a positive first impression.

Responsibilities include facilitating smooth patient flow, resolving issues, and maintaining excellent service standards while collaborating with clinical staff.