Patient Experience Champion & Care Advocate

Baptist Health; Coral Gables (FL); In loco; USD 27.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Health resources

Wellness program

Career growth

Descrizione del lavoro

Baptist Health in Florida is seeking a Patient Relations Specialist to build trusting relationships with patients and families, addressing compliments, concerns, and complaints with empathy and professionalism.

You will act as a liaison among patients, administration, staff, and physicians; investigate issues, document findings, and drive timely resolutions while protecting confidentiality. Bilingual English/Spanish is preferred; prior experience in patient services is desired.

Competenze

• Excellent interpersonal and communication skills.
• Bilingual English/Spanish preferred.
• Fully proficient in computer applications used in day-to-day functions.
• Ability to extract data and discover patterns in data sets.

Mansioni

• Build trusting relationships with patients and families.
• Manage patient/family compliments, complaints, and concerns.
• Serve as facilitator between patient/family, administration, staff, and physicians.
• Collaborate with stakeholders to achieve appropriate resolutions.
• Provide advocacy and maintain patient confidentiality.
• Ensure accurate, detailed documentation and timely issue resolution.
• Communicate with all parties and keep patients informed.
• Navigate between departments and demonstrate independent judgment.

Conoscenze

Interpersonal communication

Conflict management

Problem solving

Empathy

Data pattern analysis

Bilingual English/Spanish

Formazione

High School / GED / Cert

Descrizione del lavoro

Baptist Health in Florida is seeking a Patient Relations Specialist to build trusting relationships with patients and families, addressing compliments, concerns, and complaints with empathy and professionalism.

You will act as a liaison among patients, administration, staff, and physicians; investigate issues, document findings, and drive timely resolutions while protecting confidentiality. Bilingual English/Spanish is preferred; prior experience in patient services is desired.