Patient Experience Champion

Baptist Health; Miami (FL); Presencial; USD 27.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Career growth

Health and wellness

Tuition reimbursement

Wellness program

Resumo da vaga

Baptist Health in Miami seeks a patient advocate to build trusting relationships with patients and families, coordinate responses across departments, and protect confidentiality. You will serve as a liaison among patients, administration, staff, and physicians, investigating concerns and guiding timely resolutions.

Requires at least 3 years of experience, bilingual English/Spanish preferred, and proficiency with common computer applications.

Qualificações

• Minimum 3 years of experience in patient-facing roles.
• Strong interpersonal and communication skills.
• Ability to maintain patient confidentiality and handle sensitive information.
• Bilingual English/Spanish preferred.

Responsabilidades

• Build trusting relationships with patients and families.
• Coordinate responses between patient/family, administration, staff and physicians.
• Investigate complaints and ensure timely resolutions.
• Document investigations and outcomes accurately.

Conhecimentos

Interpersonal skills

Communication skills

Conflict resolution

Empathy

Formação

High School diploma or equivalent

Ferramentas

MS Office

Descrição da vaga

Baptist Health in Miami seeks a patient advocate to build trusting relationships with patients and families, coordinate responses across departments, and protect confidentiality. You will serve as a liaison among patients, administration, staff, and physicians, investigating concerns and guiding timely resolutions.

Requires at least 3 years of experience, bilingual English/Spanish preferred, and proficiency with common computer applications.