Patient Experience Ambassador

OhioHealth; Columbus (OH); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to deliver outstanding customer service to patients, families, visitors and physicians. You will relay information about patient location, condition and treatment progress while maintaining confidentiality, and you will help navigate admissions and day-to-day questions.

Join a patient-centered team in the Guest Services and Ambassadors department. Evening shift; 11 hours per week.

Formación

• Bachelor's Degree required.
• Minimum two years in a consumer advocacy or service role.
• Knowledge of conflict resolution and medical terminology.

Responsabilidades

• 15% Giving and collecting information to visitors/families/patients regarding location, condition and treatment progress while maintaining confidentiality.
• 25% Communicating between patient, family and hospital staff.
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and escalating when necessary.
• 15% Responding to special needs and ensuring needs are being met.
• 10% Greeting, directing and escorting visitors/patients, assisting with wheelchairs as needed.
• 5% Answering multi-line phone and transferring callers to appropriate locations.
• 15% Overseeing functions of information desks and lobbies, including cleanliness and order.

Conocimientos

Customer service

Communication

Interpersonal skills

Privacy & confidentiality

Conflict resolution

Educación

Bachelor's degree

Descripción del empleo

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to deliver outstanding customer service to patients, families, visitors and physicians. You will relay information about patient location, condition and treatment progress while maintaining confidentiality, and you will help navigate admissions and day-to-day questions.

Join a patient-centered team in the Guest Services and Ambassadors department. Evening shift; 11 hours per week.