Patient Experience Champion

OhioHealth; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding customer service to patients, families, visitors, and physicians. The role involves gathering patient location and status information, facilitating communication, and acting as an advocate to expedite admissions and resolve issues, while maintaining confidentiality.

Responsibilities include guiding visitors, answering phones, and overseeing lobby areas.

Qualifications

• Bachelor's Degree required; related fields with experience may be considered.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training.
• Two years of experience in a consumer advocacy or service role.

Responsibilities

• Giving and collecting information to visitors/patients regarding location, condition, and treatment progress while maintaining confidentiality; escalating when needed.
• Communicating between patient, family, and hospital staff to ensure smooth care delivery.
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary.
• Responding to special needs and ensuring those needs are met.
• Greeting, directing, and escorting visitors and patients; assisting with wheelchairs when necessary.
• Answering multi-line phones and transferring callers to appropriate locations.

Skills

Customer service

Interpersonal communication

Conflict resolution

Medical terminology

Education

Bachelor's degree in Communications/Public Relations/Social Sciences or health-related field

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding customer service to patients, families, visitors, and physicians. The role involves gathering patient location and status information, facilitating communication, and acting as an advocate to expedite admissions and resolve issues, while maintaining confidentiality.

Responsibilities include guiding visitors, answering phones, and overseeing lobby areas.