Patient Experience Aide — Physical Therapy

JAG PT; Hamilton (NJ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

HSA options

Term Life Insurance

Up to 3 weeks PTO

401(k) with company match

Growth opportunities

Tuition discounts

TicketsAtWork & LifeMart

Supportive workplace

Job summary

JAG Physical Therapy is seeking a Physical Therapist Aide to act as the liaison between patients and therapists, guiding patients from arrival to departure and ensuring a positive experience. The role supports a fast-paced outpatient setting across PA/NJ/NY with a strong care-first model.

Position emphasizes teamwork, customer service, and flexibility, with duties including patient check-in, facility upkeep, laundry, and scheduling.

Qualifications

• Flexible and adaptable to fluid situations.
• Excellent customer service and positive attitude.
• Able to work as a team member and independently with minimal supervision.

Responsibilities

• Call patients into treatment from the waiting room.
• Maintain a clean facility throughout the day.
• Wash and dry laundry; ensure towels are clean and available.
• Collaborate with the team to ensure patients have a positive experience.
• Maintain a professional demeanor at all times.
• Keep a safe and orderly work environment.
• Answer phone calls and schedule patients as needed.
• Perform other duties as assigned.

Skills

Flexibility

Customer service

Teamwork & independence

Job description

JAG Physical Therapy is seeking a Physical Therapist Aide to act as the liaison between patients and therapists, guiding patients from arrival to departure and ensuring a positive experience. The role supports a fast-paced outpatient setting across PA/NJ/NY with a strong care-first model.

Position emphasizes teamwork, customer service, and flexibility, with duties including patient check-in, facility upkeep, laundry, and scheduling.