Patient Experience Advocate & Front Desk Champion

CareSpot Urgent Care; Clearwater (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with monthly incentive

Generous PTO accrual from day one

Medical, dental, vision and wellness

401(k) with company match

Job summary

CareSpot Urgent Care in Florida is seeking a Patient Services Advocate to deliver outstanding patient experiences from check-in to check-out. You will greet patients, gather information, verify insurance, and guide registration to ensure a smooth visit.

The role emphasizes strong organization and communication in a busy clinic front office. A high school diploma and at least two years of experience are preferred; BLS certification and AHCA background screening are required.

Qualifications

• Minimum two years in customer service or medical front office.
• BLS certification preferred.
• Ability to pass AHCA Level II background screening.

Responsibilities

• Greet patients and handle check-in/check-out with accuracy.
• Verify insurance and collect payments.
• Inform patients about wait times and schedule.
• Record charges and prepare daily deposits.
• Assist with patient feedback collection.

Skills

Customer service

Front desk

Medical front office

Education

High school diploma or equivalent

Job description

CareSpot Urgent Care in Florida is seeking a Patient Services Advocate to deliver outstanding patient experiences from check-in to check-out. You will greet patients, gather information, verify insurance, and guide registration to ensure a smooth visit.

The role emphasizes strong organization and communication in a busy clinic front office. A high school diploma and at least two years of experience are preferred; BLS certification and AHCA background screening are required.