Patient Services Advocate

FastMed Urgent Care; Henderson (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with quarterly incentive plan

Generous paid vacation & sick time

Medical, dental, vision benefits

401(k) with company match

401(k)

Job summary

A leading urgent care provider in Henderson, North Carolina is seeking a Patient Services Advocate to enhance patient experiences upon arrival. Responsibilities include greeting patients, assisting with registration, and ensuring effective communication about wait times. Ideal candidates should have strong organizational skills and experience in a medical or customer service environment. Competitive pay, benefits, and a supportive team culture await you.

Qualifications

• Two years of experience in a medical front office or customer service setting preferred.
• Medical/insurance billing knowledge is a plus.
• Ability to remain calm and supportive toward patients in busy or stressful situations.
• Preferably two years of experience in a medical front office or customer service setting.
• Bonus points for medical/insurance billing knowledge.

Responsibilities

• Greeting patients and answering incoming calls.
• Guiding patients in registration processes including insurance verification.
• Utilizing patient queuing to inform about wait times.
• Assisting with patient feedback collection.
• Recording charges and payments accurately.

Skills

Excellent organizational skills

Interpersonal communication skills

Calm under pressure

Calm under pressure

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Services Advocate role at FastMed Urgent Care.

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.

Position Summary

What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes:

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Qualifications

What you’ll bring to the table: A high school diploma or equivalent, excellent organizational and interpersonal communication skills, the ability to remain calm and supportive towards patients in busy or stressful situations, and preferably two years of experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us

FastMed believes in taking care of our team members as effectively as our team members take care of our patients. Benefits include, but are not limited to:

• Competitive pay with quarterly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

By joining our team you will join a culture that supports patient-centered care and teamwork. Our values are reflected in how we interact with patients and with each other.

STAT Values

• Service: Our ultimate calling is to provide superior service to our patients and to support our patient-facing team members in their quest to do this.
• Teamwork: We work collaboratively to achieve our common goals.
• Accountability: We perform our jobs with integrity and high standards.
• Transparency: We acknowledge shortcomings to continuously improve.