Patient Experience Advocate II

University of Rochester; United States; On-site; USD 64,000 - 96,000; Full time

Job summary

The University of Rochester is seeking a dedicated Patient Relations professional to enhance patient and family experiences within a major hospital setting. You will serve as a liaison between patients, families, and staff, addressing concerns and guiding resolution efforts while supporting the hospital's commitment to compassionate care.

Responsibilities include identifying issues, coordinating cross-department reviews, and maintaining systems to document feedback.

Qualifications

• Bachelor's degree and 3 years of hospital experience dealing with patients and families.

Responsibilities

• Provides professional attention to relations between patients, families and hospital staff.
• Counsels to ensure timely and appropriate responses to concerns.
• Identify and recommend corrective steps for recurring service issues.
• Develops and maintains administrative support systems for the Patient Relations function.
• Collaborates with staff to document issues and ensure appropriate follow-up.

Skills

Patient relations

Communication with patients

Conflict resolution

Education

Bachelor's degree

Job description

The University of Rochester is seeking a dedicated Patient Relations professional to enhance patient and family experiences within a major hospital setting. You will serve as a liaison between patients, families, and staff, addressing concerns and guiding resolution efforts while supporting the hospital's commitment to compassionate care.

Responsibilities include identifying issues, coordinating cross-department reviews, and maintaining systems to document feedback.