Patient Experience Specialist — Part-Time

University of Rochester; City of Rochester (NY); On-site; USD 25,485 - 34,412; Part time

Job summary

A leading research university in Rochester seeks a part-time Patient Experience Associate to address patient needs and concerns. The role involves direct interaction with hospital patients and their families, ensuring a satisfactory experience while working collaboratively with staff to manage complaints. Candidates should possess an associate's degree and two years of relevant experience. This opportunity offers a chance to contribute to a welcoming environment focused on patient care and community engagement, with competitive compensation ranging from $18.50 to $24.98 per hour.

Qualifications

• 2 years customer service or clinical experience in a medical setting required.
• Or equivalent combination of education and experience.

Responsibilities

• Address concerns and care issues for patients and families.
• Work with hospital staff to resolve patient complaints.
• Assist in preventing and de-escalating difficult situations.

Skills

Excellent interpersonal and communication skills

Ability to deal effectively with the public

Proficiency in Microsoft Office Suite

Detail-oriented

Strong organizational and prioritization skills

Education

Associate's degree

Job description

A leading research university in Rochester seeks a part-time Patient Experience Associate to address patient needs and concerns. The role involves direct interaction with hospital patients and their families, ensuring a satisfactory experience while working collaboratively with staff to manage complaints. Candidates should possess an associate's degree and two years of relevant experience. This opportunity offers a chance to contribute to a welcoming environment focused on patient care and community engagement, with competitive compensation ranging from $18.50 to $24.98 per hour.