Healthcare Office Coordinator — Patient Experience

University of Rochester; United States; On-site; USD 26,229 - 36,685; Full time

Job summary

The University of Rochester seeks an organized office support professional to assist the Office of Patient Experience and ICARE Commitment. You will coordinate day-to-day office functions, support recognition activities, and handle communications with staff, patients, families, vendors, and committees.

You will manage the UR Stars program data, generate reports, coordinate badge pulls, and help plan meetings and events.

Qualifications

• High School diploma required.
• 2 years of relevant experience required or equivalent combination of education and experience.

Responsibilities

• Provides administrative and operational support to the Office of Patient Experience and ICARE Commitment.
• Serves as a primary point of contact for internal staff, patients, families, vendors, and committees by responding to inquiries, monitoring shared inboxes, routing requests, and maintaining timely and accurate communication.
• Independently manages core components of the UR Stars recognition program, including processing patient and family submissions, responding to data and reporting requests, coordinating badge pulls and materials, and troubleshooting issues in collaboration with internal partners and vendors.
• Supports the planning and execution of departmental projects, meetings, and events by managing calendars, preparing materials, coordinating logistics, taking minutes, and maintaining organized records and documentation.
• Performs document preparation, proofreading, data entry, and reporting while ensuring confidentiality, accuracy, and adherence to institutional policies.
• Uses judgment and prioritization to balance multiple requests and deadlines, resolve routine issues, and provide guidance or task direction to any student employees that may be working within the department.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School diploma

Job description

The University of Rochester seeks an organized office support professional to assist the Office of Patient Experience and ICARE Commitment. You will coordinate day-to-day office functions, support recognition activities, and handle communications with staff, patients, families, vendors, and committees.

You will manage the UR Stars program data, generate reports, coordinate badge pulls, and help plan meetings and events.