Patient Experience Advocate

Hudson Regional Health; Secaucus (NJ); On-site; USD 26,000 - 30,000; Part time

Job summary

Hudson Regional Health seeks a Patient Liaison to act as a visible, compassionate resource for patients and families across hospital units. The role promotes a positive patient experience, addresses non-clinical needs, and facilitates communication with care teams.

Coverage across units depends on patient volume and leadership direction, with rounds to identify concerns and escalate when needed. StrongExcel documentation and teamwork are essential.

Qualifications

• Experience with hospital operations or patient-facing environments.
• Ability to stay calm and professional in stressful situations.
• Strong communication and interpersonal skills with diverse populations.

Responsibilities

• Welcome and engage with patients and families across hospital units.
• Serve as a visible resource and connect patients to appropriate resources.
• Identify non-clinical patient needs and assist accordingly.
• Document interactions and follow up on concerns using Excel or designated systems.
• Conduct routine rounding to gather feedback and improve service.

Skills

Hospital operations

Calm under pressure

Interpersonal skills

Empathy

Active listening

Communication

Identify needs escalations

Judgment

Organization

Excel familiarity

Independent work

Team collaboration

Tools

Microsoft Excel

Job description

Hudson Regional Health seeks a Patient Liaison to act as a visible, compassionate resource for patients and families across hospital units. The role promotes a positive patient experience, addresses non-clinical needs, and facilitates communication with care teams.

Coverage across units depends on patient volume and leadership direction, with rounds to identify concerns and escalate when needed. StrongExcel documentation and teamwork are essential.