Visitor Experience Specialist II

University of Rochester; City of Rochester (NY); On-site; USD 24,796 - 32,800; Full time

Job summary

The University of Rochester is seeking a dedicated individual to serve as a liaison for patients and visitors. In this role, you will assist with wayfinding, manage visitor inquiries, and ensure a welcoming environment.

Applicants should have a high school diploma, at least 2 years of customer service experience, and strong communication skills to effectively serve a diverse population.

This regular position requires working hours from 8 AM to 4:30 PM.

Qualifications

• 2 years of customer service experience required.
• Ability to communicate effectively with a diverse population.
• Strong communication skills required.

Responsibilities

• Serve as a problem solver and liaison for patients and visitors.
• Assist patients and visitors with wayfinding.
• Manage visitor check-in and inquiries.

Skills

Customer service experience

Effective communication

Conflict resolution

Education

High School diploma or equivalent

Job description

The University of Rochester is seeking a dedicated individual to serve as a liaison for patients and visitors. In this role, you will assist with wayfinding, manage visitor inquiries, and ensure a welcoming environment.

Applicants should have a high school diploma, at least 2 years of customer service experience, and strong communication skills to effectively serve a diverse population.

This regular position requires working hours from 8 AM to 4:30 PM.