Patient Services & Care Concierge

Scripps Health; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive health & wellness benefi

Career development opportunities

Retirement options

Job summary

Scripps Health in San Diego area is hiring a Patient Service Specialist in the Case Management department. This full-time role (80 hours per pay period) supports care managers, social workers, and providers with transitions of care, referrals, authorization management, and insurance coordination.

The position involves interacting with patients, payers, and providers to gather information for accurate registration and payment processing, managing check-in/check-out, and providing price estimates

Qualifications

Responsibilities

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Job description

Scripps Health in San Diego area is hiring a Patient Service Specialist in the Case Management department. This full-time role (80 hours per pay period) supports care managers, social workers, and providers with transitions of care, referrals, authorization management, and insurance coordination.

The position involves interacting with patients, payers, and providers to gather information for accurate registration and payment processing, managing check-in/check-out, and providing price estimates