Patient Experience Advocate - Front Desk Lead

AllerVie Health; Savannah (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

Employer HSA contribution

Employer-paid life insurance

401(k) with employer match

Job summary

AllerVie Health in Savannah, GA is hiring a Patient Experience Representative to be the first smile patients see. You will welcome patients, check them in/out, verify demographics and insurance, and keep the front desk running smoothly.

You will coordinate with clinical staff, manage appointments, collect payments, maintain accurate records, and protect patient privacy under HIPAA. This is a full-time, on-site role at AllerVie Health’s clinic in Savannah.

Qualifications

• 1+ year of front office healthcare experience preferred
• Warm, empathetic communicator with a customer-first mindset
• Strong attention to detail in data entry and documentation
• Comfortable with EMR, scheduling, and payment systems or eager to learn
• Ability to stay calm and organized in a busy front office

Responsibilities

• Welcome every patient with a warm, professional greeting
• Run check-in and check-out accurately, including verifying insurance and demographic information
• Manage the schedule: book, reschedule, and cancel appointments following clinic workflows
• Be the voice of the clinic: answer calls, respond to patient questions, and route calls to the right place
• Collect payments at time of service and discuss payment arrangements when needed
• Keep records current: file, scan, and update patient records
• Coordinate with clinical staff and providers to keep patient flow timely
• Keep the reception area clean, organized, and welcoming
• Protect patient privacy and follow HIPAA guidelines every day

Skills

Front office

Empathetic communication

Attention to detail

EMR experience

Tools

EMR systems

Scheduling software

Payment processing systems

Job description

AllerVie Health in Savannah, GA is hiring a Patient Experience Representative to be the first smile patients see. You will welcome patients, check them in/out, verify demographics and insurance, and keep the front desk running smoothly.

You will coordinate with clinical staff, manage appointments, collect payments, maintain accurate records, and protect patient privacy under HIPAA. This is a full-time, on-site role at AllerVie Health’s clinic in Savannah.