Patient-First Medical Front Desk Specialist

AllerVie Health; Pikesville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

AllerVie Health seeks a friendly Medical Front Desk Representative to be the first contact for patients at our Pikesville clinic. You will handle check-in/check-out, scheduling, and basic administrative tasks to ensure a welcoming visit.

The role requires excellent communication, empathy, and organization. Proficiency with Microsoft Office and EMR systems is preferred; prior medical front desk experience is a plus.

Qualifications

• High school diploma or GED required.
• Healthcare front office experience preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and the ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems.

Responsibilities

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care.
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed.
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes.
• Register new patients and maintain accurate demographic, insurance, and financial information.
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers.
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed.
• Maintain and update patient records through data entry, scanning, faxing, and document management.
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments.
• Review billing questions, claims, or denials and gather required information to support resolution.
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed.

Skills

Healthcare front office experience

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

AllerVie Health seeks a friendly Medical Front Desk Representative to be the first contact for patients at our Pikesville clinic. You will handle check-in/check-out, scheduling, and basic administrative tasks to ensure a welcoming visit.

The role requires excellent communication, empathy, and organization. Proficiency with Microsoft Office and EMR systems is preferred; prior medical front desk experience is a plus.