Medical Front Desk Representative

AllerVie Health; Midland (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

HSA contribution

Employer-paid life insurance

401(k) with employer match

PTO & paid holidays

Job summary

AllerVie Health in Midland, TX is hiring a Patient Experience Representative to be the first smile patients see. In this full-time role, you welcome patients, manage check-in/out, verify insurance, and coordinate with clinical staff to keep the visit running smoothly.

You’ll need a friendly communicator, attention to detail, and comfort with EMR and scheduling systems. The position offers opportunities to contribute to patient care and join a team focused on service.

Qualifications

• 1+ years of front office or healthcare experience.
• Warm, empathetic communicator with a customer-first mindset.
• Strong attention to detail in data entry and documentation.
• Familiar with EMR and scheduling systems or eager to learn.
• Ability to stay calm in a busy front office.

Responsibilities

• Welcome every patient with a warm, professional greeting.
• Run check-in and check-out accurately and efficiently, including verifying insurance and demographics.
• Manage the schedule: book, reschedule, and cancel appointments.
• Be the voice of the clinic: answer calls and route inquiries.
• Collect payments at time of service and discuss payment options.
• Keep patient records current and organized.
• Coordinate with clinical staff to maintain patient flow.
• Keep the reception area welcoming and tidy.
• Protect patient privacy and HIPAA compliance daily.

Skills

Front desk

Customer service

Healthcare

Data entry

HIPAA knowledge

Job description

Description

Patient Experience Representative

AllerVie Health | Full-Time |

Be the first smile patients see.

For patients living with allergies, asthma, and immunological conditions, walking into a clinic can come with a lot of uncertainty. As our Patient Experience Representative, you’ll be the first point of contact, setting the tone for the entire visit. You’ll welcome patients, keep the front office running smoothly, and work with our clinical team to make sure every patient feels cared for from check-in to check-out.

What You’ll Do

• Welcome every patient with a warm, professional greeting
• Run check-in and check-out accurately and efficiently, including verifying insurance and demographic information
• Manage the schedule: book, reschedule, and cancel appointments following clinic workflows
• Be the voice of the clinic: answer calls, respond to patient questions, and route calls to the right place
• Collect payments at time of service and talk through payment arrangements when needed
• Keep records current: file, scan, and update patient records
• Coordinate with clinical staff and providers to keep patient flow timely
• Keep the reception area clean, organized, and welcoming
• Protect patient privacy and follow HIPAA guidelines every day

What You Bring

• 1+ years of front office, customer service, or healthcare experience preferred
• Warm, empathetic communicator with a customer-first mindset
• Strong attention to detail in data entry and documentation
• Comfortable with EMR, scheduling, and payment systems (or eager to learn)
• Ability to stay calm and organized in a busy front office

Why AllerVie

• A mission you can feel: you’ll help patients get their lives, energy, and confidence back
• A team that values service: join a supportive, growing organization that invests in its people
• Medical, dental & vision; employer HSA contribution; employer-paid life insurance
• 401(k) with employer match; generous PTO and paid holidays

AllerVie Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.