Patient Experience Representative

AllerVie Health; Daytona Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

HSA contribution

Employer-paid life insurance

401(k) with employer match

Generous PTO and paid holidays

Job summary

AllerVie Health in Daytona Beach, FL is seeking a Patient Experience Representative who will greet patients and keep the front office running smoothly from check-in to check-out. Ideal candidates have at least 1 year of front office healthcare experience and are warm, detail-oriented communicators familiar with EMR, scheduling, and payments.

Join a team that values service, with medical, dental & vision benefits, employer HSA contribution, 401(k) with employer match, generous PTO and paid

Qualifications

• 1+ year of front office healthcare experience preferred
• Warm, empathetic communicator with a customer-first mindset
• Strong attention to detail in data entry and documentation
• Comfortable with EMR, scheduling, and payment systems (or eager to learn)
• Ability to stay calm and organized in a busy front office

Responsibilities

• Welcome every patient with a warm, professional greeting
• Run check-in and check-out accurately and efficiently, including verifying insurance and demographic information
• Manage the schedule: book, reschedule, and cancel appointments following clinic workflows
• Be the voice of the clinic: answer calls, respond to patient questions, and route calls to the right place
• Collect payments at time of service and talk through payment arrangements when needed
• Keep records current: file, scan, and update patient records
• Coordinate with clinical staff and providers to keep patient flow timely
• Keep the reception area clean, organized, and welcoming
• Protect patient privacy and follow HIPAA guidelines every day

Skills

Customer service

Empathetic communicator

Attention to detail

Data entry

Tools

EMR systems

Scheduling software

Payment processing

Job description

AllerVie Health | Full-Time |

Patient Experience Representative

Be the first smile patients see.

For patients living with allergies, asthma, and immunological conditions, walking into a clinic can come with a lot of uncertainty. As our Patient Experience Representative, you’ll be the first point of contact, setting the tone for the entire visit. You’ll welcome patients, keep the front office running smoothly, and work with our clinical team to make sure every patient feels cared for from check-in to check-out.

What You’ll Do

• Welcome every patient with a warm, professional greeting
• Run check-in and check-out accurately and efficiently, including verifying insurance and demographic information
• Manage the schedule: book, reschedule, and cancel appointments following clinic workflows
• Be the voice of the clinic: answer calls, respond to patient questions, and route calls to the right place
• Collect payments at time of service and talk through payment arrangements when needed
• Keep records current: file, scan, and update patient records
• Coordinate with clinical staff and providers to keep patient flow timely
• Keep the reception area clean, organized, and welcoming
• Protect patient privacy and follow HIPAA guidelines every day

What You Bring

• 1+ year of front office healthcare experience preferred
• Warm, empathetic communicator with a customer-first mindset
• Strong attention to detail in data entry and documentation
• Comfortable with EMR, scheduling, and payment systems (or eager to learn)
• Ability to stay calm and organized in a busy front office

Why AllerVie

• A mission you can feel: you’ll help patients get their lives, energy, and confidence back
• A team that values service: join a supportive, growing organization that invests in its people
• Medical, dental & vision; employer HSA contribution; employer-paid life insurance
• 401(k) with employer match; generous PTO and paid holidays

AllerVie Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.