Medical Front Desk Representative

AllerVie landing page (Do not post); Glastonbury (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Employer HSA contribution

Employer-paid life insurance

401(k) with company match

Paid time off and paid holidays

Job summary

AllerVie Health is seeking a Patient Experience Representative to be the first smiling face patients see. You will welcome patients, manage front desk operations, verify insurance, schedule visits, and coordinate with clinical staff to ensure a smooth, compassionate experience.

The role emphasizes HIPAA compliance, accurate data entry, and clear communication with patients and providers, contributing to a welcoming clinic environment and seamless patient flow.

Qualifications

• 1+ years in front office, customer service, or healthcare is preferred.
• Warm, empathetic communicator with a customer-first mindset.
• Strong attention to detail in data entry and records.

Responsibilities

• Welcome every patient with a warm, professional greeting.
• Run check-in/check-out and verify insurance/demographics.
• Manage scheduling: book, reschedule, cancel per clinic workflows.
• Answer calls, respond to questions, route calls appropriately.
• Collect payments at time of service and discuss payment options.

Skills

Front office experience

Empathetic communication

Attention to detail

Data entry accuracy

Calm under pressure

Tools

EMR systems

Scheduling software

Payment processing systems

Job description

Description

Patient Experience Representative

AllerVie Health | Full-Time |

Be the first smile patients see.

For patients living with allergies, asthma, and immunological conditions, walking into a clinic can come with a lot of uncertainty. As our Patient Experience Representative, you’ll be the first point of contact, setting the tone for the entire visit. You’ll welcome patients, keep the front office running smoothly, and work with our clinical team to make sure every patient feels cared for from check-in to check-out.

What You’ll Do

• Welcome every patient with a warm, professional greeting
• Run check-in and check-out accurately and efficiently, including verifying insurance and demographic information
• Manage the schedule: book, reschedule, and cancel appointments following clinic workflows
• Be the voice of the clinic: answer calls, respond to patient questions, and route calls to the right place
• Collect payments at time of service and talk through payment arrangements when needed
• Keep records current: file, scan, and update patient records
• Coordinate with clinical staff and providers to keep patient flow timely
• Keep the reception area clean, organized, and welcoming
• Protect patient privacy and follow HIPAA guidelines every day

What You Bring

• 1+ years of front office, customer service, or healthcare experience preferred
• Warm, empathetic communicator with a customer-first mindset
• Strong attention to detail in data entry and documentation
• Comfortable with EMR, scheduling, and payment systems (or eager to learn)
• Ability to stay calm and organized in a busy front office

Why AllerVie

• A mission you can feel: you’ll help patients get their lives, energy, and confidence back
• A team that values service: join a supportive, growing organization that invests in its people
• Medical, dental & vision; employer HSA contribution; employer-paid life insurance
• 401(k) with employer match; generous PTO and paid holidays

AllerVie Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.