Patient Experience Representative - Physical Therapy (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match and profit‑

Paid holidays

Generous PTO accruals

Health, dental and vision insurance

Quarterly volunteer opportunities

Job summary

The Iowa Clinic is hiring a Patient Experience Representative to help patients register, schedule visits, and navigate care across multiple departments in a fast-paced clinic setting. You will serve as the front-line contact, ensuring smooth patient flow and clear communication.

This role emphasizes compassionate service and a focus on delivering The Iowa Clinic Experience. Ideal candidates are motivated to work in healthcare, with a High School diploma or equivalent and no prior medical office

Qualifications

• High School diploma or equivalent required.
• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting.

Responsibilities

• Check in multiple departments (physical therapy, pain management, ortho and spine).
• Provide advanced patient services for registration as a direct contact and resource to patients.
• Manage the flow of clinical scheduling, registration, patient materials and communication of delays or changes.
• Serve as a resource to registration, scheduling and clinical staff.
• Strive to create The Iowa Clinic Experience with each interaction.

Skills

Customer service

Healthcare mindset

Education

High School diploma or equivalent

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different - we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of Patient Experience Representative at The Iowa Clinic might look like?

• Arrive at work in the morning - no night shifts here!
• This position will check in several different departments including physical therapy, pain management, ortho and spine.
• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• This position will also serve as a resource to registration, scheduling and clinical staff.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening - hooray for working standard clinic hours!

This job might be for you if…

Education

• High School diploma or equivalent required.

Qualifications

• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s In It For You

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.