Patient Experience Advocate

NYU Langone Health System; Village of Patchogue (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital-Suffolk invites applications for a Patient Representative - Full Time, Days, in the Patient Experience and Culture team. You will facilitate proactive communication between patients, families and staff to enhance patient experience and ensure patient-centered care.

The role emphasizes addressing concerns, documenting responses, and collaborating across departments to resolve issues promptly.

Qualifications

• Bachelor's degree required with 3–5 years healthcare or customer service experience.
• Excellent communication skills, both oral and written.
• Strong interpersonal and customer service abilities.

Responsibilities

• Greet patients and families and create a courteous, patient-centered environment.
• Investigate complaints and escalate to appropriate areas; de-escalate concerns by phone or in person.
• Document data and enter into grievance databases.
• Conduct daily proactive rounds on units to address patient/family needs.
• Provide information on patient rights and advance directives; offer emotional support as needed.
• Refer potential quality or risk issues to Quality and Risk Management.
• Collaborate with care teams to resolve concerns promptly and professionally.
• Anticipate patient needs across age, culture, languages, and accessibility.

Skills

Communication

Excel

Customer Service

Conflict De-escalation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

NYU Langone Hospital-Suffolk invites applications for a Patient Representative - Full Time, Days, in the Patient Experience and Culture team. You will facilitate proactive communication between patients, families and staff to enhance patient experience and ensure patient-centered care.

The role emphasizes addressing concerns, documenting responses, and collaborating across departments to resolve issues promptly.