Patient Experience Advocate

NYU Langone Hospitals; Village of Mineola (NY); On-site; USD 66,000 - 67,000; Full time

Job summary

NYU Langone Hospital—Long Island in Mineola seeks a Patient Relations Representative to enhance the NYULH patient experience by fostering proactive communication between patients, families and staff. The role supports patient rights and works with multiple departments to resolve concerns promptly, including documenting issues and escalating when needed.

A bachelor's degree and strong communication are required. Join a team dedicated to equity, inclusion, and exceptional care.

Qualifications

• Bachelor’s degree required or equivalent.
• 3-5 years healthcare or customer service experience.
• Strong written and oral communication skills.

Responsibilities

• Greet patients and families in a courteous, professional manner.
• Investigate complaints and escalate as needed according to policy.
• Document data into grievance/complaint database.
• Support proactive rounds to engage patients and families.
• Provide information on patients’ rights and advance directives.

Skills

Excellent communication

Microsoft Office Excel

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

NYU Langone Hospital—Long Island in Mineola seeks a Patient Relations Representative to enhance the NYULH patient experience by fostering proactive communication between patients, families and staff. The role supports patient rights and works with multiple departments to resolve concerns promptly, including documenting issues and escalating when needed.

A bachelor's degree and strong communication are required. Join a team dedicated to equity, inclusion, and exceptional care.