Patient Experience Advocate

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

NYC Health + Hospitals Bellevue is seeking a dedicated patient representative to operate as a centralized complaint mechanism for patients, families and visitors, promoting patient-centered advocacy and timely resolution of issues. The role emphasizes minimizing health hazards, optimizing resources, and ensuring regulatory compliance.

Collaborating with clinical and non-clinical staff, the incumbent interprets policies, documents feedback, and communicates with stakeholders to improve patient

Qualifications

• Master’s degree in Public Health, Public Administration, Hospital Administration, Business Administration or related discipline.
• Bachelor’s degree in fields described above or in social sciences.
• Satisfactory equivalent of education, training and/or experience.

Responsibilities

• Provides centralized complaint mechanism for patients, families and visitors to facilitate resolution.
• Represents patient-centered advocacy to minimize health hazards and liabilities.
• Ensures compliance with local, state, and federal rules and regulations.

Education

Master’s degree in Public Health, Public Administration, Hospital Administration, Business Administration or related discipline

Bachelor’s degree in Public Health, Public Administration, social sciences, or related fields

Satisfactory equivalent of education, training and/or experience

Job description

NYC Health + Hospitals Bellevue is seeking a dedicated patient representative to operate as a centralized complaint mechanism for patients, families and visitors, promoting patient-centered advocacy and timely resolution of issues. The role emphasizes minimizing health hazards, optimizing resources, and ensuring regulatory compliance.

Collaborating with clinical and non-clinical staff, the incumbent interprets policies, documents feedback, and communicates with stakeholders to improve patient