Patient Experience Advocate

Stony Brook Medicine; Town of Southampton (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Stony Brook Southampton Hospital, part of Stony Brook Medicine, seeks a Patient Advocate to champion patient rights and support families. You will listen to concerns, address grievances, and liaise with care teams to improve the patient experience across units.

The role emphasizes collaboration, documentation, and participation in improvement initiatives. A Bachelor’s degree and healthcare experience are required.

Qualifications

• Bachelor's degree with 3+ years hospital/healthcare experience.
• Proven ability to work with a team to resolve issues.
• Proficiency with Microsoft Office suite.

Responsibilities

• Facilitate resolution of patient concerns and honor requests or commendations.
• Serve as liaison between patients, families, hospital and medical staff.
• Advocate for patient rights and provide information about services and resources.
• Document and track complaints and actions to expedite resolution.
• Participate in committees and process-improvement initiatives to enhance patient experience.

Skills

Communication

Teamwork

Customer service

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Stony Brook Southampton Hospital, part of Stony Brook Medicine, seeks a Patient Advocate to champion patient rights and support families. You will listen to concerns, address grievances, and liaise with care teams to improve the patient experience across units.

The role emphasizes collaboration, documentation, and participation in improvement initiatives. A Bachelor’s degree and healthcare experience are required.