Patient Experience Advocate

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health insurance

401(k) with employer match

PTO 6+ weeks

Tuition assistance and student loan

Childcare reimbursement

CME and license reimbursement

Job summary

CHAS Health in Spokane, Washington is hiring a Customer Service/Health Information Specialist to serve as the first point of contact, answer calls, direct referrals, and help manage patient health records. The role emphasizes accurate information, HIPAA compliance, teamwork, and multitasking in a fast-paced clinic environment.

A high school diploma is required with some college preferred; EHR experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures proper paperwork is on file and logs health information.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes health record indexes, storage and retrieval systems.
• Completes referrals in a timely fashion and forwards to appropriate specialist.

Skills

Attention to detail

HIPAA knowledge

Customer service

Oral and written communications

Teamwork

Multitasking

Computer skills

Education

High school diploma or equivalent

Some college preferred

Tools

Databases

Electronic health records

Release of information

Job description

CHAS Health in Spokane, Washington is hiring a Customer Service/Health Information Specialist to serve as the first point of contact, answer calls, direct referrals, and help manage patient health records. The role emphasizes accurate information, HIPAA compliance, teamwork, and multitasking in a fast-paced clinic environment.

A high school diploma is required with some college preferred; EHR experience is a plus.