Patient Experience Specialist — Care Center Ambassador

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Health coverage

401(k) match

Paid time off

Tuition assistance

Student loan repayment

Childcare reimbursement

CME reimbursement

Job summary

CHAS Health in Spokane, WA is seeking a Patient Experience Specialist to be the first point of contact for callers, providing accurate information about services, locations and providers. You will handle health record requests, process referrals, and maintain compliant records while supporting a patient-centered mission.

Ideal candidates have a high school diploma (some college preferred), strong customer service skills, HIPAA knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; some college preferred.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures proper paperwork is on file and fees are collected.
• Processes, stores and retrieves electronic health information.
• Completes referrals in a timely fashion and coordinates with insurance networks.
• Documents patient cases and referral requests in the medical record.
• Supports CHAS Health Mission and Core Values.

Skills

Customer service

Attention to detail

HIPAA knowledge

Teamwork

Multitasking

Communication skills

Computer skills

Driver's license

Education

High school diploma or equivalent

Some college

Tools

Databases

Electronic health records

Release of information system

Job description

CHAS Health in Spokane, WA is seeking a Patient Experience Specialist to be the first point of contact for callers, providing accurate information about services, locations and providers. You will handle health record requests, process referrals, and maintain compliant records while supporting a patient-centered mission.

Ideal candidates have a high school diploma (some college preferred), strong customer service skills, HIPAA knowledge, and the ability to multitask in a fast-paced environment.