Healthcare Customer Experience Specialist

CHC Solutions, Inc.; Pittsburgh (Allegheny County); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Paid time off

Health, dental and vision insurance

Life, AD&D and long-term disability

Zusammenfassung

CHC Solutions, Inc. in Pittsburgh, PA (Robinson Township) is seeking a Health Care Customer Service Specialist to join our incontinence products team.

You will handle orders by phone or electronically, verify insurance eligibility, and document information for shipment and billing, while maintaining patient confidentiality and delivering empathetic service. The role requires excellent communication, accuracy in data entry, and the ability to work in a fast-paced healthcare environment.

Qualifikationen

• Healthcare customer service experience preferred.
• Proficiency with computer systems and software applications.
• Excellent verbal and written communication abilities.

Aufgaben

• Receive orders by phone or electronically and gather required information for processing.
• Enter patient demographics and orders into the billing system with accuracy for shipment and billing.
• Verify insurance eligibility and document details in the patientccount.
• Ensure clinical documentation supports medical need for the product.
• Keep patients and referrals informed about timelines, delays and financial obligations.
• Address and resolve customer complaints promptly and professionally.
• Document all communications in the patientccount using standard formats.

Kenntnisse

Customer service

Healthcare experience

Insurance verification

Data entry

Communication skills

Multitasking

Tools

Billing software

CRM software

Windows PC

Jobbeschreibung

CHC Solutions, Inc. in Pittsburgh, PA (Robinson Township) is seeking a Health Care Customer Service Specialist to join our incontinence products team.

You will handle orders by phone or electronically, verify insurance eligibility, and document information for shipment and billing, while maintaining patient confidentiality and delivering empathetic service. The role requires excellent communication, accuracy in data entry, and the ability to work in a fast-paced healthcare environment.