Patient Service Specialist - Front Desk & HIPAA

Health Care For the Homeless Inc; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Health Care for the Homeless is seeking a Client Service Representative to greet clients, register patients, verify insurance, and coordinate referrals. You will document all activities in the EMR and support a multi-disciplinary clinic team to ensure a smooth patient flow.

Responsibilities include scheduling, triage calls, discharge planning, and safeguarding PHI under HIPAA compliance. A High School Diploma and at least 1 year of customer service experience are required; bilingual Spanish is

Qualifications

• High School Diploma or GED required.
• 1 year of experience in Customer Service.
• Experience with people experiencing homelessness or from low-income backgrounds.
• Experience using computers and databases, preferably medical or insurance systems.
• Bilingual Spanish highly preferred.
• Excellent customer service with clear verbal and written communication.
• Must maintain confidentiality at all times.
• Calm under pressure with respectful demeanor; able to take direction.

Responsibilities

• Greet clients and visitors and route them to the appropriate staff.
• Register and intake clients, ensuring complete baseline information and demographics.
• Assist with insurance verification and consent processes; update PCP and payer information.
• Manage discharge processes, referrals, and follow-up scheduling.
• Schedule appointments across disciplines; document activities in the EMR.
• Support clinic team to maintain smooth workflow and high service levels.
• Handle phone triage and disseminate messages appropriately.
• Process release of information requests per HIPAA and confidentiality policies.

Skills

Customer service

Verbal communication

Written communication

Confidentiality

Teamwork

Bilingual Spanish

De-escalation training

Motivation/initiative

Education

High School Diploma or GED

Tools

EMR systems

Insurance databases

Job description

Health Care for the Homeless is seeking a Client Service Representative to greet clients, register patients, verify insurance, and coordinate referrals. You will document all activities in the EMR and support a multi-disciplinary clinic team to ensure a smooth patient flow.

Responsibilities include scheduling, triage calls, discharge planning, and safeguarding PHI under HIPAA compliance. A High School Diploma and at least 1 year of customer service experience are required; bilingual Spanish is