Patient Experience Advocate

Berger Health System; North Olmsted (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Grant Medical Center in Columbus, OH is seeking a Service Excellence Ambassador to deliver outstanding patient-focused service in the evening shift and rotating weekends. You will greet visitors, provide directions, assist with wheelchairs, and act as a liaison between patients, families and staff while maintaining confidentiality.

The role requires a Bachelor's degree and at least two years in a consumer-service or advocacy role.

Qualifications

• Bachelor's Degree required.
• Knowledge of conflict resolution and interpersonal communication.
• Two years of consumer advocacy or service experience.

Responsibilities

• Provide excellent customer service to patients, families, visitors, and staff.
• Answer questions and assist with directions and information desks.

Skills

Conflict resolution

Interpersonal communication

Customer advocacy

Education

Bachelor's degree

Job description

Grant Medical Center in Columbus, OH is seeking a Service Excellence Ambassador to deliver outstanding patient-focused service in the evening shift and rotating weekends. You will greet visitors, provide directions, assist with wheelchairs, and act as a liaison between patients, families and staff while maintaining confidentiality.

The role requires a Bachelor's degree and at least two years in a consumer-service or advocacy role.