Weekend Patient Experience Ambassador (Evenings)

Berger Health System; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional patient- and family-centered service in a dynamic hospital environment. You will greet visitors, answer inquiries, and help coordinate information with care teams while upholding confidentiality and patient advocacy.

The role focuses on communication, problem resolution, and seamless navigation for patients, families and staff. Evening hours provide meaningful contributions in a fast-paced setting within OhioHealth’s

Qualifications

• Bachelor's Degree required; Communications, Public Relations, Social Sciences, or health-related field preferred.
• Equivalent experience may be considered for the role.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, and diversity training is expected.

Responsibilities

• 15% Giving and collecting information to visitors/patients regarding location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by investigating and expediting admission and other delays
• 5% Resolving problems and complaints and escalating when necessary
• 15% Responding to special needs and ensuring needs are met
• 10% Greeting, giving directions to and escorting visitors/patients, assisting with wheelchairs when necessary
• 5% Answering multi-line phone calls and transferring callers to appropriate patient room or location
• 8% Overseeing functions of information desks and lobbies including cleanliness and order of surrounding work areas

Skills

Customer service

Communication

Conflict resolution

Interpersonal skills

Medical terminology

Diversity training

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional patient- and family-centered service in a dynamic hospital environment. You will greet visitors, answer inquiries, and help coordinate information with care teams while upholding confidentiality and patient advocacy.

The role focuses on communication, problem resolution, and seamless navigation for patients, families and staff. Evening hours provide meaningful contributions in a fast-paced setting within OhioHealth’s