Patient Experience Champion

OhioHealth; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to provide exceptional service to patients, families, visitors and physicians, while maintaining confidentiality and guiding them through the hospital experience. The role emphasizes clear communication and a patient-centered approach within a fast-paced health system.

The ambassador will act as a liaison between patients, families and staff, advocating to expedite admission and address delays, greet and direct visitors, answer

Qualifications

• Bachelor's degree required.
• Minimum two years in a consumer advocacy or service role.

Responsibilities

• Provide exceptional customer service to patients, families, visitors and physicians while maintaining confidentiality.
• Facilitate communication between patient, family and hospital staff and advocate to expedite admission and resolve delays.
• Greet, direct, escort visitors and patients; answer multi-line phone; oversee information desks and lobbies; assist with wheelchairs when necessary.

Skills

Customer service

Communication

Conflict resolution

Interpersonal skills

Education

Bachelor's degree

Job description

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to provide exceptional service to patients, families, visitors and physicians, while maintaining confidentiality and guiding them through the hospital experience. The role emphasizes clear communication and a patient-centered approach within a fast-paced health system.

The ambassador will act as a liaison between patients, families and staff, advocating to expedite admission and address delays, greet and direct visitors, answer