Patient Experience Champion

ohiohealth

United States

On-site

USD 17,000 - 25,000

Part time

4 days ago

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Job summary

OhioHealth is seeking a Service Excellence Ambassador to provide outstanding customer service to patients, families, visitors, and providers. The role includes facilitating communication, advocating for timely admissions, and ensuring needs are met while maintaining confidentiality.

Typical duties involve greeting visitors, guiding to locations, assisting with wheelchairs, answering phones, and overseeing lobby areas.

Qualifications

Bachelor's Degree required.
Two years of experience in a consumer advocacy or service role.
Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training.
Experience in a hospital or health care setting preferred.

Responsibilities

Giving and collecting information to visitors/families/patients regarding the patient's location, condition, and treatment progress while maintaining confidentiality.
Communicating between patient, family and hospital staff.
Advocating by investigating and expediting admission and other delays.
Resolving problems and escalating when necessary.
Responding to special needs and ensuring needs are being met.
Greeting, guiding visitors and escorting patients, assisting with wheelchairs when necessary.
Answering multi-line phone and transferring callers to appropriate patient room or other location.
Overseeing function of information desks and lobbies including cleanliness and order of areas.