Patient Experience Advocate

Berger Health System; Kentucky; Hybrid; USD 17,000 - 28,000; Part time

Job summary

Riverside Methodist Hospital is seeking a Service Excellence Ambassador for an evening part-time role (1130a-8p), ~24 hours per week. The ambassador will assist patients, families and visitors, provide directions, and support staff while maintaining confidentiality.

The position emphasizes patient advocacy, effective communication, and a welcoming hospital environment. Minimum qualifications include a Bachelor's Degree or equivalent experience, knowledge of medical terminology, and strong

Qualifications

• Bachelor's Degree required or equivalent experience.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations.
• Familiarity with medical terminology and hospital operations.
• Diversity training and patient-centered service approach.

Responsibilities

• Provide exceptional customer service to patients, families and visitors.
• Act as patient advocate, investigate concerns and assist with admissions delays.
• Answer inquiries, give directions, escort visitors, and assist with wheelchairs.
• Oversee information desks and lobby areas for cleanliness and order.
• Respond to special needs and escalate issues when needed.

Skills

Conflict resolution

Interpersonal communication

Win-win negotiations

Medical terminology

Diversity training

Education

Bachelor's Degree (Required)

Job description

Riverside Methodist Hospital is seeking a Service Excellence Ambassador for an evening part-time role (1130a-8p), ~24 hours per week. The ambassador will assist patients, families and visitors, provide directions, and support staff while maintaining confidentiality.

The position emphasizes patient advocacy, effective communication, and a welcoming hospital environment. Minimum qualifications include a Bachelor's Degree or equivalent experience, knowledge of medical terminology, and strong