ED Patient Experience Advocate - Evening Shift

Berger Health System; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Evening shift

40 hours weekly

Department: Customer Experience Office

Job summary

SOUTHEASTERN MEDICAL CENTER is hiring a Service Excellence Ambassador for the Emergency Department. The role emphasizes delivering exceptional customer service to patients, families and staff, facilitating information flow, and advocating to expedite admissions while maintaining confidentiality.

The position requires a Bachelor's degree and at least two years in a consumer-service or advocacy role, with experience in conflict resolution and interpersonal communication.

Qualifications

• Bachelor's degree required; health-related field preferred.
• Minimum two years in a consumer advocacy or service role.
• Knowledge of conflict resolution and interpersonal communication.

Responsibilities

• Provide information about patient location, condition and treatment progress while maintaining confidentiality.
• Coordinate communication between patient, family and hospital staff.
• Advocate to expedite admissions and resolve delays.
• Resolve problems and escalate issues as needed.
• Greet, direct and escort visitors; assist with wheelchairs; answer multi-line phones.
• Oversee information desks and lobby areas for cleanliness and order.

Skills

Conflict resolution

Interpersonal communication

Customer service

Diversity training

Education

Bachelor's Degree

Job description

SOUTHEASTERN MEDICAL CENTER is hiring a Service Excellence Ambassador for the Emergency Department. The role emphasizes delivering exceptional customer service to patients, families and staff, facilitating information flow, and advocating to expedite admissions while maintaining confidentiality.

The position requires a Bachelor's degree and at least two years in a consumer-service or advocacy role, with experience in conflict resolution and interpersonal communication.