Patient Experience Advocate

Cooper University Health Care; Camden (NJ); Sur place; USD 52 000 - 66 000; Plein temps

Résumé du poste

Cooper Norcross Health in Camden, NJ seeks a Patient Relations Advisor to act as the primary source of action for patient and family concerns, with proactive rounding and collaboration with department leadership on service issues.

The role requires handling follow-up with patients and families, leveraging strong customer service in a fast-paced hospital setting, with CPXP certification preferred.

Qualifications

• 3-5 years of customer service; hospital experience preferred.
• High School Diploma or Equivalent required; bachelor’s degree preferred.
• CPXP certification preferred.

Responsabilités

• Act as the primary source of action for any patient or family issue or concern.
• Proactively round on patients and families and recognize department responsibilities.
• Collaborate with unit/department leadership on service issues.
• Handle all follow-up with the patient or family.

Connaissances

Customer service

Hospital experience

Formation

High School Diploma or Equivalent

Description du poste

Cooper Norcross Health in Camden, NJ seeks a Patient Relations Advisor to act as the primary source of action for patient and family concerns, with proactive rounding and collaboration with department leadership on service issues.

The role requires handling follow-up with patients and families, leveraging strong customer service in a fast-paced hospital setting, with CPXP certification preferred.