PATIENT EXPERIENCE ADVISOR

Cooper University Health Care; Camden (NJ); On-site; USD 52,000 - 66,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ seeks a Patient Relations Advisor to act as the primary source of action for patient and family concerns, with proactive rounding and collaboration with department leadership on service issues.

The role requires handling follow-up with patients and families, leveraging strong customer service in a fast-paced hospital setting, with CPXP certification preferred.

Qualifications

• 3-5 years of customer service; hospital experience preferred.
• High School Diploma or Equivalent required; bachelor’s degree preferred.
• CPXP certification preferred.

Responsibilities

• Act as the primary source of action for any patient or family issue or concern.
• Proactively round on patients and families and recognize department responsibilities.
• Collaborate with unit/department leadership on service issues.
• Handle all follow-up with the patient or family.

Skills

Customer service

Hospital experience

Education

High School Diploma or Equivalent

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family.

Experience Required

• 3-5 years of customer service, hospital experience preferred.

Education Requirements

• High School Diploma or Equivalent required, bachelor’s degree preferred.

License/Certification Requirements

• Certificate in Patient Relations or Patient Experience Certification (CPXP) preferred.