Patient Experience Advocate

Good Samaritan Society; Bismarck (ND); Hybrid; USD 33,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Bismarck, ND, is seeking a patient support specialist to serve as the main contact for patients and families when care or outcomes do not meet expectations. You will act as a liaison with internal departments to promote optimal patient care and address concerns.

The role requires a bachelor’s degree in a relevant field (or six years of equivalent experience); a master’s degree is preferred. Sanford offers comprehensive benefits and a commitment to total rewards.

Qualifications

• Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
• In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
• Master’s degree is preferred.

Responsibilities

• Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations.
• Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient.
• Assists with and actively involved in patient satisfaction surveys and patient grievance plans.

Education

Bachelor’s degree in social work, business, nursing, psychology or other applicable science

Master’s degree

Job description

Sanford Health in Bismarck, ND, is seeking a patient support specialist to serve as the main contact for patients and families when care or outcomes do not meet expectations. You will act as a liaison with internal departments to promote optimal patient care and address concerns.

The role requires a bachelor’s degree in a relevant field (or six years of equivalent experience); a master’s degree is preferred. Sanford offers comprehensive benefits and a commitment to total rewards.