Patient Relations Specialist

Sanford International; Sioux Falls, Northern (SD, KY); Hybrid; USD 68,770,000 - 110,318,000; Full time

Job summary

Sanford Health in Sioux Falls is seeking a patient liaison to serve as the main contact for patients and families when care or outcomes do not meet expectations. The role functions as a resource and professional liaison with internal departments to promote the primary goal of optimal care.

You will work with departments to document concerns, resolve issues, and support patient satisfaction surveys and grievance processes.

Qualifications

• Bachelor's degree in social work, business, nursing, psychology or other applicable science is required.
• In lieu of a bachelor's degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
• Master's degree is preferred.

Responsibilities

• Provide as main contact for patients and families when care or outcomes do not meet expectations.
• Document clearly, solve problems, and work independently with self-direction.
• Assist with patient satisfaction surveys and patient grievance plans.
• Interpret policies and procedures for patients, families, and visitors.

Education

Bachelor's degree in social work, business, nursing, psychology or other applicable science

Job description

Job Details

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $24.00 - $38.50 Union Position: No

Summary

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient.

Job Description

Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

Qualifications

Bachelor's degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor's degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master's degree is preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization's transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health's commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation's largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan's mission and commitment to delivering high quality senior care in rural America at good-sam.com.