Patient Relations Specialist

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 33,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off package

Job summary

Sanford Health in Sioux Falls, SD, is seeking a patient relations specialist to serve as the main contact for patients and families when care or outcomes do not meet expectations.

The role requires collaboration with internal departments to promote optimal care, strong communication, and the ability to document clearly while handling concerns with independence and professionalism.

Qualifications

• Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
• In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
• Master’s degree is preferred.

Responsibilities

• Serve as the main point of contact for patients and families when care or outcomes do not meet expectations.
• Functions as a resource and professional liaison with internal departments to promote optimal care to the patient.
• Identify and resolve patient and family concerns and problems regarding services and staff.
• Assist with patient satisfaction surveys and patient grievance plans.

Skills

Communication skills

Customer service

Problem solving

Self-motivation

Organizational skills

Education

Bachelor’s degree in social work, business, nursing, psychology or other applicable science

Master’s degree is preferred

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Ann Berdahl Hall Building
Location: Sioux Falls, SD
Address: 1503 W 18th St, Sioux Falls, SD 57105, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $38.50

Job Summary

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

Qualifications

Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master’s degree is preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package

For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0273155
Job Function: Customer Support Services
Featured: No