Patient Experience Advocate

St. Luke's University Health Network; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network seeks a dedicated Patient Concierge to champion a patient-centric experience across practice-based services. You will greet patients, manage check-in/check-out, scheduling, and MyChart education while supporting front-desk operations and coordination with clinical teams.

The role emphasizes compassionate communication, adherence to compliance standards, and a service-oriented mindset to ensure smooth patient journeys in a dynamic healthcare environment.

Qualifications

• High School graduate or equivalent required.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.

Responsibilities

• Greet and engage patients in a polite, prompt manner during all interactions.
• Handle clerical tasks: check-in/check-out, preregistration, eligibility verification, MyChart education, scheduling, and inquiries.
• Provide waiting room concierge service and assist with kiosk check-in.
• Support practice operations: opening/closing, mail, cash handling, faxes, and message routing.
• Coordinate with Access Center to address scheduling requests and clinical inquiries.

Skills

Communication skills

Facilitation skills

Time management

Compliance focus

Customer service

Empathy

Conciseness

Patient-centric mindset

Education

High School diploma

Administrative training programs preferred

Job description

St. Luke’s University Health Network seeks a dedicated Patient Concierge to champion a patient-centric experience across practice-based services. You will greet patients, manage check-in/check-out, scheduling, and MyChart education while supporting front-desk operations and coordination with clinical teams.

The role emphasizes compassionate communication, adherence to compliance standards, and a service-oriented mindset to ensure smooth patient journeys in a dynamic healthcare environment.