Patient Experience & Administrative Support Specialist

ADP, Inc.; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Benefits package

Job summary

Franklin Square Medical Center is seeking an Administrative Support Specialist in Baltimore, MD. This full-time role focuses on managing patient inquiries via phone and email, ensuring a positive patient experience and accurate data handling.

You will assist in coordinating with the care team, prepare for inspections, and support department goals while training in sleep medicine or related fields if needed.

Qualifications

• Must have strong communication and interpersonal skills.
• Willingness to learn about products and services and communicate them to patients and staff.
• Experience with healthcare or DME is beneficial but not required; training provided.

Responsibilities

• Manage patient inquiries via calls and emails until concerns are resolved.
• Understand and address patient needs promptly.
• Prepare for office inspections and ensure readiness.
• Verify data accuracy by reviewing documents.
• Collaborate with colleagues to support department goals.
• Deliver exceptional patient experiences to foster loyalty.

Skills

Communication skills

Multitasking

Customer service

Learning agility

Education

High school diploma

Tools

Salesforce

RingCentral

Microsoft Office

TEAMS

Job description

Franklin Square Medical Center is seeking an Administrative Support Specialist in Baltimore, MD. This full-time role focuses on managing patient inquiries via phone and email, ensuring a positive patient experience and accurate data handling.

You will assist in coordinating with the care team, prepare for inspections, and support department goals while training in sleep medicine or related fields if needed.