Patient Care Admin Specialist — Growth & Onsite Support

Forward Health LLC; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health benefits

Job summary

Franklin Square Medical Center in Baltimore, MD seeks an Administrative Support Specialist to manage patient communications, ensuring a positive healthcare experience. This full-time on-site role handles calls and emails, supports documentation, and coordinates with staff to meet patient needs.

The ideal candidate will have strong communication skills, a high school diploma, and a willingness to learn, with training provided for related healthcare background.

Qualifications

• High school diploma required.
• Experience in DME or medical devices is beneficial but not required; new graduates welcome.
• Proficiency with computer programs and phone systems (Salesforce, RingCentral, Microsoft Office, TEAMS).
• Strong communication and time management skills.

Responsibilities

• Handle patient inquiries via phone and email, ensuring concerns are addressed.
• Engage with patients to understand needs and respond promptly.
• Prepare for and assist with office inspections to ensure readiness.
• Verify data accuracy and completeness of documents.
• Collaborate with team to support departmental success.
• Deliver exceptional patient experiences and foster loyalty.

Skills

Communication skills

Multitasking

Interpersonal skills

DME knowledge optional

Education

High school diploma

Tools

Salesforce

RingCentral

Microsoft Office

TEAMS

Job description

Franklin Square Medical Center in Baltimore, MD seeks an Administrative Support Specialist to manage patient communications, ensuring a positive healthcare experience. This full-time on-site role handles calls and emails, supports documentation, and coordinates with staff to meet patient needs.

The ideal candidate will have strong communication skills, a high school diploma, and a willingness to learn, with training provided for related healthcare background.