Administrative Support Specialist

ADP, Inc.; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Benefits package

Job summary

Franklin Square Medical Center is seeking an Administrative Support Specialist in Baltimore, MD. This full-time role focuses on managing patient inquiries via phone and email, ensuring a positive patient experience and accurate data handling.

You will assist in coordinating with the care team, prepare for inspections, and support department goals while training in sleep medicine or related fields if needed.

Qualifications

• Must have strong communication and interpersonal skills.
• Willingness to learn about products and services and communicate them to patients and staff.
• Experience with healthcare or DME is beneficial but not required; training provided.

Responsibilities

• Manage patient inquiries via calls and emails until concerns are resolved.
• Understand and address patient needs promptly.
• Prepare for office inspections and ensure readiness.
• Verify data accuracy by reviewing documents.
• Collaborate with colleagues to support department goals.
• Deliver exceptional patient experiences to foster loyalty.

Skills

Communication skills

Multitasking

Customer service

Learning agility

Education

High school diploma

Tools

Salesforce

RingCentral

Microsoft Office

TEAMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Support Specialist

Full Time Baltimore, MD, US

Salary Range: $25.00 To $26.00 Hourly

Are you ready to embark on an exciting career journey with a company that values patient satisfaction and fosters growth? Look no further than Franklin Square Medical Center! We are currently searching for a dedicated and enthusiastic Administrative Support Specialist to become an integral part of our team. In this role, you will be crucial in managing patient relationships and directly contributing to our success.

As an Administrative Support Specialist at Franklin Square Medical Center, your primary focus will be on meeting the needs and requests of our patients, ensuring they have a positive experience throughout their healthcare journey. Each day, you will engage with a diverse range of patients through inbound and outbound emails and calls. While experience in sleep medicine or related fields is a plus, we are more than willing to provide training for the right candidate who possesses excellent communication skills, a passion for learning, and a genuine commitment to advocating for patients' healthcare needs.

At Franklin Square Medical Center, we strive to provide exceptional service to our patients through comprehensive consulting and education. By joining our team, you will have the opportunity to take on the following responsibilities:

Responsibilities

• Exhibit dedication by maintaining communication with patients (calls and emails) until their concerns are fully addressed.
• Seek to deeply understand and address patients' needs and concerns promptly.
• Prepare for office inspections, ensuring consistent readiness.
• Verify compliance, completeness, and accuracy of data by reviewing documents.
• Collaborate with colleagues to ensure departmental and organizational success.
• Foster patient loyalty by delivering outstanding patient experiences.

Skills

• Previous experience in DME or Medical Devices is beneficial but not required; we welcome new graduates to apply.
• Demonstrated ability to meet goals effectively.
• Proficiency with relevant computer programs and phone systems (e.g., Salesforce, RingCentral, Microsoft Office, TEAMS).
• Ability to learn about our products and services and communicate them to patients, coworkers, and staff effectively.
• Strong communication and interpersonal skills.
• Excellent multitasking, prioritization, and time management abilities.
• A minimum of a high school diploma is required.

Schedule

This full-time position operates Monday to Friday, with hours varying between 8:00 AM and 5:00 PM EST. You will work onsite at our Franklin Square Medical Center location. Additionally, you'll benefit from paid holidays, paid time off (PTO), and a comprehensive benefits package.