Patient Experience & Administrative Coordinator

Phpmcs; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Alpine is seeking a friendly, detail-oriented receptionist to welcome visitors, manage appointments, and handle front-desk duties in our healthcare environment. You will be the first point of contact, ensuring patients feel informed and cared for.

This role requires strong communication, basic MS Word/Outlook/Excel skills, and the ability to multi-task in a fast-paced office. A high school diploma and at least one year of reception experience are expected.

Qualifications

• Experience in customer-facing roles or reception preferred.
• Strong communication and courteous interaction with callers, physicians, and staff.
• Ability to prioritize, multi-task, and maintain attention to detail in a busy office.
• Proficiency with MS Word, Outlook, Excel; familiarity with EMR systems preferred.
• Team player who can work independently in a high-stress environment.

Responsibilities

• Warm Welcome: Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Efficient Administration: Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Accurate Data Management: Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Professional Communication: Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
• Supportive Office Role: Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Organized Environment: Maintain office equipment and supplies, keeping the reception area clean and orderly.
• Versatile Duties: Take on additional tasks and projects as needed, contributing to the overall success of the team.
• Positive Patient Experience: Create a lasting, positive impression on every patient who walks through our doors.

Skills

Customer service

Communication

Multitasking

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

MS Word

Outlook

Excel

EMR systems (Allscripts)

Job description

Alpine is seeking a friendly, detail-oriented receptionist to welcome visitors, manage appointments, and handle front-desk duties in our healthcare environment. You will be the first point of contact, ensuring patients feel informed and cared for.

This role requires strong communication, basic MS Word/Outlook/Excel skills, and the ability to multi-task in a fast-paced office. A high school diploma and at least one year of reception experience are expected.